Frequently asked questions
Which retail display you can make?
Counter display, Store fixture, Shopfitting, Window display, In-store props, Signture
What is the main materials for retail display you make?
According to your design, we can make production by acrylic, metal, wood, marble, glass and so on.
Are your products in stock?
Our company mainly customized permanent retail solution.
Where are your products made?
Samtop Display products are proudly made with high quality materials from Shenzhen, China, here is the global technology manufacturing base, fully meet the needs of visual merchandising materials, process coordination, high, medium and Low-grade requirements.
How do I get samples/prototype samplaes? Do I have to pay for them?
You can email: email@example.com. or call+86 134 1234 3373 to inquiry.
After receiving your inquiry, our experienced engineers communication with your project, and quotation in two days.
The price is based on the customized design.
How long can I expect to get the samples?
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 3-7 days. The samples will be sent to you via express and arrive in 3-5 days. You can use your own express account or prepay us if you do not have an account.
Can you do the design for us?
We have a professional team having rich experience in 3D design and render manufacturing. Just tell us your graphic design and we will help to carry out your ideas into life. It does not matter if you do not have someone to complete files. Send us high resolution images, your Logo and text and tell us how you would like to arrange them. We have an R&D team help you finished files for confirmation.
Can you help me with the production and procurement?
Yes, As we have been in the industry for many years, we have a complete retail solution, visual merchandising supply chain, and our purchasing power is relatively broad.
What would you do to protect my design ？
Before you send us the plans, we should sign a confidentiality agreement together.
What are your payment terms?
Normally 30% deposit, 70% payable before shipment, Western union, TT is okey.
Do you drop ship?
Yes of course we drop ship. That’s just one of many customer services we offer to our customers. We can send them to different distributors, different regions and at different times according to your request. There are costs associated with drop shipments, you need to complete information when you make the order
How much is the freight?
Since Samtop display does not handle freight in any way, the freight cost will depend solely on the freight account delivery by UPS/FEDEX, Or by shipment.
Will there be a prenatal sample?
After placing the order according to the sample, we will make a pre-production sample to confirm the mass order.
How to ensure quality?
We have a QC team to confirm quality in production and quality after production.
Also Welcome Your QC or third-party testing company to inspect, to ensure the quality of products